Shipping Policy

Shipping Policy

At Ludway, we strive to get your orders to you as quickly and reliably as possible. Below are the details of our shipping process.

1. Order Processing Times

All orders are processed within 1-3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay in the shipment of your order.

2. Shipping Costs & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping speeds ranging from Standard to Express delivery.

While we aim to meet all delivery estimates, please note that delivery dates are not guaranteed and can occasionally be affected by factors outside of our control, such as carrier delays or extreme weather.

3. Domestic & International Shipping

  • Domestic: We ship to all addresses within the US.

  • International: We do not ship internationally at this time.

    • If yes: International shipping times vary by location but typically arrive within [10-21] business days.

4. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped, which will include your tracking number(s). The tracking system usually updates within 24 hours of the package being scanned by the carrier.

5. Customs, Duties, and Taxes

Ludway is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs or VAT) are the responsibility of the customer.

6. Damages & Issues

If your order arrives damaged, please save all packaging materials and damaged goods, then contact the shipment carrier to file a claim. You may also contact our support team at [Your Email Address] so we can help guide you through the process.

7. Missing Packages

If your tracking says "Delivered" but you haven't received your package:

  1. Verify the shipping address provided in your order confirmation.

  2. Check with neighbors or your local post office.

  3. Wait 24 hours, as carriers sometimes scan items as delivered before they reach your door.

Contact Us

If you have any questions about your order or our shipping practices, please reach out:

  • Email: ludway.us@gmail.com